In our dynamic work environment, clear and seamless processes ensure that we succeed together. Significant potential for improvement often lies precisely where different departments and teams work together—at the points where responsibilities overlap.
As a Process Manager, you are responsible for defining, documenting, managing, and continuously developing defined processes within the Human Resources (HR) department in the Employee Management division. In doing so, you maintain a constant overview of the entire process, identify opportunities for improvement, and drive targeted enhancements.
In your role, you are the central point of contact for subject matter experts, whose process requirements you consolidate and coordinate. Within a process network, you’ll coordinate with other process owners, align on common goals, and ensure that all process stakeholders are always informed and involved.
Are you interested in actively shaping the future of dm as a process owner? Then apply now!

• Focus on process documentation:You will create and maintain our process models (in BPMN) and process profiles, and ensure that everyone involved is up to date.
• Keeping an eye on the numbers:You’ll implement smart process monitoring for your processes, measure success using KPIs, and identify opportunities for improvement.
• Actively driving change:You don’t stop at analysis, but actively drive the implementation of improvements together with the relevant subject matter experts—whether it involves standardization or automation, for example. In doing so, you prioritize, develop, and recommend appropriate measures for various committees.
• Sharing expertise and fostering collaboration:You are the central point of contact for all questions regarding your processes. You proactively communicate with all stakeholders, coordinate and facilitate interdisciplinary teams—for example, during process reviews—and share your knowledge with subject matter experts.
• Shaping the future:You balance different requirements (such as those of our customers, dmTech, or legal regulations) and ensure that our processes are always up to date.

• Affinity for process management:You have a process-oriented mindset and the intuition to provide targeted and effective support to various departments within the framework of business process management.
• Analytical mind:You are fascinated by complex interrelationships and enjoy thinking in a structured, analytical, and conceptual way to develop sustainable solutions.
• Hands-on mentality:You have experience in project management and the ability not only to initiate change but also to successfully see it through to completion.
• IT proficiency:You have a strong affinity for IT and understand how IT systems and the use of AI tools can support and automate processes.
• Teaching skills:You can explain complex topics in a simple and understandable way and convey your knowledge to others clearly.
• Communicative bridge-builder:You actively foster communication between different functional teams and departments, bring together diverse perspectives, and ensure effective cross-functional collaboration across organizational boundaries.

• A Culture of Dialogue:This is the foundation of our collective efforts. Mutual respect, personal responsibility, and flat hierarchies define our workplace—as do the creativity and initiative of all our employees. Because we can only succeed together.
• Health & Benefits:We offer you numerous personalized benefits. You can expect a contribution to your company pension plan, disability insurance, a wide range of mental and physical health programs, partnerships with health insurance providers, and in-house courses.
• Learning at dm:Further your education in the digital dm learning world on a wide range of topics—from project management to language courses, our offerings support your professional and personal development.
• Work Environment:Our offices in the “dialogicum” are bright, spacious, and modern. The latest technology and ergonomic furniture make your tasks easier. In the “culinarium,” we offer you fresh meals, healthy snacks, and sweet treats every day at a fair price.
• Working Conditions:Flexible and remote work, our 37.5-hour workweek, and 30 days of vacation ensure a healthy work-life balance. You can even combine work and vacation with a “workation” in another European country.
• Additional benefits:We’re happy to share the success of our team with you—through bonuses like vacation and Christmas pay, special payments, and product vouchers. You’ll also receive a 10% employee discount at all dm stores in Germany and benefit from exclusive offers for dm employees at many online shops. In addition, twice a year you can lease the latest smartphones, tablets, or laptops for your personal use at an affordable price.
• Mobility:With a subsidy for the “Deutschlandticket Job,” you can get around affordably. If you prefer cycling, you can also use JobRad®. Our campus has plenty of parking spaces, electric charging stations, and a bike garage. An S-Bahn station and access to the highway are right nearby.