OUR CLIENT
Hochland Deutschland GmbH is part of the long-established, family-run Hochland SE, headquartered in Heimenkirch in the Allgäu region. With approximately 6,300 employees worldwide and most recent revenue of 2.54 billion euros, Hochland is one of Europe’s leading cheese manufacturers. Key functions such as quality, production, sales, marketing, and research & development are centralized at the Heimenkirch headquarters. Hochland products—including Hochland, Almette, Patros, and Grünländer, as well as a vegan product line—are available in more than 30 countries. This position is being filled as part of a succession plan.
YOUR NEW CHALLENGE
- Leading and further developing the four-person complaint management team at the Heimenkirch location
- Centralized recording, coordination, and processing of national and international complaints
- Further development, standardization, and optimization of complaint processes, structures, and systems
- Building and consolidating technical expertise in complaint management at the Heimenkirch site
- Collaborating with related quality management departments as well as national and international production sites
WHAT YOU BRING TO THE TABLE
- Several years of experience in quality management with a focus on complaint management or customer quality management in the food industry, ideally in food retail
- Experience in expanding and professionalizing complaint management, ideally on an international scale
- Leadership experience and expertise in employee development
- In-depth understanding of products and production, as well as expertise in process and structural optimization
- An analytical and strategic approach to work that is goal- and results-oriented, along with a sense of personal responsibility, empathy, and strong communication skills in German and English
WHAT WE OFFER YOU
This high-responsibility position offers you the opportunity to further develop and leave a lasting mark on the complaints management system of an innovative and internationally active company. You will assume leadership responsibilities, actively shape the processes and structures in complaints management in close collaboration with internal and external stakeholders, and work within a corporate culture characterized by respect, appreciation, teamwork, and opportunities for creative input.
HOW TO CONTACT US
Our consultant, Dr. Angela Lang-Thiel, is happy to answer any further questions you may have at +49 89 1895520-16. Rau Consultants guarantees objective information and will only share your data after you have given your express consent. We look forward to receiving your application, quoting reference RAL05043.
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